Construction and Upgrades
Consumer and Community Engagement
The Principles of Consumer and Community Engagement will underpin our work in Capital works.
It is an exciting and busy time for the Women's and Children's Health Network (WCHN) as we deliver essential clinical, infrastructure and engineering upgrades at the Women's and Children's Hospital while our new hospital is being planned, designed and built.
The upgrades will address high priority clinical and infrastructure requirements in four key areas, enabling us to continue to deliver high quality and safe services to our consumers and their families.
Our six Principles of Consumer and Community Engagement will underpin our work in Capital works.
Person and Family-Centred Care
Person and Family-Centred Care is healthcare that is respectful of and responsive to the preferences, needs and values of the individual consumer and their family/support people with dimensions including respect, emotional support, physical comfort, information and communication, continuity and transition, care coordination, involvement of family and carers, and access to care.
Engagement processes recognise the social context within which people live and engage family where appropriate in care, service improvement and governance.
The consumer sits within a family context and will respect how consumers define family and what family needs are when thinking of new buildings and designs.
Partnerships are reflective of the diverse range of backgrounds in the population served by the Health Network, including those people who do not usually provide feedback.
We will lead with a culturally safe and competent agenda when thinking of capital works projects, infrastructure and new buildings.
The Health Network will be open, frank and candid in the information provided, their engagement processes, use of information and feedback to consumers, families and the community.
Our Leadership and strong commitment to open and inclusive decision-making at all levels.
Access to information
Consumers, family and the community have a right to access and receive information about their health and wellbeing, health services available, and opportunities for engaging with the Health Network and its staff in a way that meets their needs, and is in a form that they can access and understand.
Information on what we are doing and why we are doing it, will be available in a timely manner.
Empathy is the power of understanding and imaginatively entering into another person's feelings, and life and health care experiences.
Our decisions will be influenced by consumer and carer stories and the notion that it takes a village to raise a child from preconception through to birth and as the child matures into adulthood.
Consumers, families, and the community groups/organisations engage as equal partners with the Health Network and its staff.
last modified: 05 Jul 2019