Women's and Children's Hospital, Adelaide
Medicare-Ineligible Patients

Medicare-Ineligible Patients
(Patients who do not have a Medicare Card)

If you do not have a Medicare card, you will be required to pay for all hospital services received at the Women's and Children's Hospital. This includes, but is not limited to, outpatient, emergency department and admitted care.

Some health insurers do not cover the full cost of public hospital services. As a Medicare Ineligible patient, any shortfall between the amount charged by the hospital and benefits paid by your health insurer remain your responsibility and must be paid by you. You are advised to check your level of cover with your health insurer prior to seeking services. It is your responsibility to ensure you have appropriate health insurance cover or at the very least, adequate money to cover the full cost of your health care.

Upfront Payment Policy

In most instances the Women’s and Children’s Hospital will require upfront payment for your inpatient stay. If you have private health insurance, subject to the terms of your policy, the Women’s and Children’s Hospital may be able to claim these costs directly from your insurer.

Payment for outpatient services are required prior to or, at the latest, on the day of your appointment.

Payment for emergency department services will be required on the day of service.

Please contact the hospital’s finance team on (08) 8161 6147 to arrange payment. Payment can also be made in person weekdays between 09.00 am and 4.45 pm at the Hospital’s Main Cashier Office located near the Kermode Street entrance.

A General Guide to Costs (Medicare-Ineligible Patients)

Day Only – Bed Rate (except obstetric)

$2,075 per day or part day

Day Only – Bed Rate (obstetric)

$2,563 per day or part day

Overnight – Bed Rate (except obstetric)

$2,075 per night

Overnight – Bed Rate (obstetric)

$2,563 per night

Emergency Attendance (not admitted)

$485 per attendance

Outpatient Clinic (per consultation)

various – contact Finance on (08) 8161 7390

Please note: Prices are in Australian Dollars and are current as at 1 November 2018. Charges outlined above are given as a general guide only and are subject to change without notice.

At the Women's and Children's Hospital you may elect to be treated as a public or private patient. The above rates for private admitted and private non-admitted services do not include charges for prostheses, medical services and diagnostic services. Pharmaceutical costs and other miscellaneous charges may also apply to both public and private services.

The cost for outpatient services varies depending on the clinic attended. To obtain charges for outpatient services, please contact the hospital’s finance team on (08) 8161 7390.

How Do I Pay My Account?

Pay by phone: If you are making an upfront payment prior to receiving your service, please contact (08) 8161 6147.

If you already have an account you can make payment by contacting the Hospital’s Main Cashier Office Monday to Friday 09.00 am to 4.45 pm on (08) 8161 7461 or (08) 8161 6276.

Pay in person: Payments can be made via cash, credit card or EFTPOS by visiting the Hospital’s Main Cashier Office, located near the Kermode Street entrance.

Pay by Electronic Funds Transfer: Please contact the finance team on (08) 8161 6147 or via email at health.wchnbrem@sa.gov.au to obtain the hospital’s bank account details for an electronic funds transfer.

What Information Will I Be Required to Provide?

When you come to hospital you will need to provide us with:

  • Up-front payment for services
  • Your passport and visa
  • Relevant health insurance policy details
  • Verified overseas residential address and contact details (telephone numbers and email address). This may be an address listed in a passport, resident card from your country of origin, bank statement or, utility bill from your country of origin.
  • Residential details including contact information during your stay in Australia.

Reciprocal Health Care Agreements

Patients from a country with a Reciprocal Health Care Arrangement with Australia (United Kingdom, New Zealand, Malta, Italy, Sweden, The Netherlands, Finland, Republic of Ireland, Norway, Belgium and Slovenia) can receive immediately necessary treatment as a public patient free of charge. This covers any ill health or injury which occurs while you’re in Australia that requires treatment before you return home. There are some specific Australian Government rules that apply for residents of each country that need to be considered case by case.

How Can I Find Out Further Information?

Our Patient Liaison Officer team can assist you with determining your level of insurance cover and can provide you with the estimate costs of your care prior to seeking services at the Women's and Children's Hospital. The Patient Liaison Officer team are available Mondays to Fridays 08:00am to 4.00pm. Alternatively you may prefer to send an email.

Phone: (08) 8161 6753
Phone: (08) 8161 8902
Email: HealthWCHNPatientLiaisonOfficer@sa.gov.au

last modified: 08 Nov 2018