Complex Care Coordination Unit

The Women's and Children's Hospital (WCH) recognises that not all patients are the same, and some require higher levels of support.

For many families, the hospital environment can be confusing and overwhelming. At the same time they are adjusting to life with a child who has high and complex health care needs.

The Complex Care Coordination Unit (CCCU) includes a Nurse Consultant and Senior Social Worker who provide support for children with high and complex health care needs and their families. The staff in the CCCU can offer a single point of contact for support and help when coordinating hospital and community health needs.

The Complex Care Nurse Consultant and/or Senior Social Worker work closely with relevant healthcare professionals to help facilitate and co-ordinate services within the hospital and community settings.
These staff can offer a range of support, depending on families' needs.

This can include:

• Supporting the delivery of health care from birth to adolescence
• Working alongside families to acknowledge their needs, concerns and wishes
• Working in partnership with hospital staff and professionals based in the community
• Connecting families and community services, including childcare and schools
• Connecting with others involved in the care of the child
• Assisting with care planning
• Working towards early supported hospital discharge
• Identifying and coordinating equipment needs
• Supporting patients and their families' transition to adult service.

In addition to the above, the Senior Social Worker supports:

• All clients of the Fragile Airway Program (FAP), which provides state-wide care for in-home overnight airway management
• Clients from Maternal Fetal Medicine (MFM)*
  *with the view that their unborn child will have ongoing complex medical needs.

How to access this service

Families can be referred to the Complex Care Nurse Consultant and/or Senior Social Worker by health care professionals including medical, nursing and allied health staff.

Hours

Monday to Friday, 8.30am – 4.30pm

Location

Women's and Children's Hospital
72 King William Road
North Adelaide SA 5006

Further information

Resources

“There's No Such Thing As A Silly Question” is a practical guide for South Australian families living with a child with chronic illness, disability, mental illness or a life-threatening condition.

• To obtain a free copy if this resource, phone (08) 8161 7419

Contact

Phone

CCCU Administration Officer: (08) 8161 7419

last modified: 30 Mar 2021

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