Women's and Children's Hospital, Adelaide
Complex Care Nurse Consultant

Complex Care Nurse Consultant

The Women's and Children's Hospital (WCH) recognises that not all patients are the same and some require higher levels of support.

For many families the hospital environment can be confusing and overwhelming. At the same time they are adjusting to life with a child who has high health needs.

The Complex Care Coordination Unit (CCCU) includes a Nurse Consultant and Social Worker who can provide support for children with high health care needs and their families. The staff in the CCCU can offer a single point of contact for advice and help when coordinating health and community services.

The Complex Care Nurse Consultant and/or Social Worker work closely with relevant healthcare professionals to help facilitate and co-ordinate services within the hospital and community settings.

These staff can offer a range of support, depending on families' needs.

This can include:

  • Supporting the delivery of health care from birth to adolescence
  • Working alongside families to acknowledge their needs, concerns and wishes
  • Working in partnership with hospital staff and professionals based in the community
  • Connecting families and community services, including childcare and schools
  • Connecting with others involved in the care of the child
  • Assisting with care planning
  • Working towards early supported hospital discharge
  • Identifying and coordinating equipment needs
  • Supporting patients and their families' transition to adult service.

The Complex Care Nurse Consultant is able to assist families of children who meet all of the following criteria:

  • Condition is expected to be present for > 12 months (disability and/or high health needs)
  • Multiple medical teams (3 or more) involved with more than 10 outpatient appointments per year
  • Requires linkage with community services
  • Has had, or expected to have multiple hospital presentations/admissions (planned/unplanned) in 12 months or inpatient stay of 30 days of more.

The referral to the Complex Care Nurse Consultant is reviewed every 12 months.

This support is offered for children who have a General Paediatrician involved in coordinating their care. If a Nurse Consultant is part of the referring team, then the roles of the speciality Nurse Consultant and the Complex Care Nurse Consultant will need to be negotiated.

Families can be referred to the Complex Care Nurse Consultant by health care professionals including medical, nursing and allied health staff.

Contact Details

Anna Malden
Complex Care Nurse Consultant

Email: anna.malden@sa.gov.au
Phone: (08) 8161 7000, pager 4642
Mobile: 0439 502 591
Fax: (08) 8161 8199

Complex Care Coordination Unit
Women's and Children's Hospital
72 King William Road
North Adelaide SA 5006

WCH page link iconback to Complex Care Coordination Unit

last modified: 27 Feb 2020