Women's and Children's Hospital, Adelaide
Consumer and Community Engagement - Consumer Opportunities

Consumer and Community Engagement

Consumer Vacancies

Consumer Representative on the Person and Family Centred Care Network Committee


2 positions available to start in 2020

Our core philosophy is person and family centred care, which means to provide a tailored, kind, compassionate, timely and comfortable experience to every consumer and carer who access services within our health network. The PFCCC is the key organisational committee to provide operational oversight of Standard 2: Partnering with Consumers and person and family centred care culture. The Committee also activates actions and monitors a host of annual events and projects and monitors the operations of the WCHN Person and Family Centred Care Charter.

Chaired by the Executive Director Corporate Service and a consumer representative, the committee is made up of senior management and consumer representatives.
Person and Family Centred Care has been adopted as the key principle driving our health care in the Network and it is this committee, that is responsible for providing this strategic focus.

When do they meet?

The committee meets monthly. Additionally there is about 1.5 hrs pre-meeting reading/preparation.

Why do they meet?

The committee is driven to improve better health outcomes and to ensure that all consumers and carers of our services reach their fullest health potential by receiving services that are culturally appropriate. The committee provides operational oversight of the WCHN Consumer and Community Engagement Strategy 2019 – 2024 and the Consumer and Patient Engagement Framework. monitor annual events and activities including; Person and Family Centred Care Week, Person and Family Centred Care Awards and Person and Family Centred Care Passion Projects.

Who do they report to?

The committee reports to the Senior Executive Leadership Team.

Who reports to them?

All the operational committees of the WCHN Consumer Governance report to this committee in accordance with the established reporting schedule.


Have had recent lived experience within one of our services as a consumer, carer, family member or friend. You will need to pass a Working with Children clearance.

Closing Date

1 December 2019

How to Apply

Email to Director Consumer and Community Engagement with information about how you are a great fit for the role.

Already a member? Then text PFCCNC to 0466 364 694.

Consumer or Community Engagement Selection Process

All WCHN committees, panels, working groups and quality improvement activities are supported by an Expression of Interest (EOI) recruitment process.  An EOI is a fair and just way of recruiting for committees, panels, staff selection panels and quality improvements. An EOI is promoted using one or more of the following: WCHN Consumer Memo, Basecamp and on the Women's and Children's Hospital website (under WCH page link iconConsumer Vacancies). When one or more expressions or interest are received, the Director, Consumer and Community Engagement with relevant staff conduct interviews.

An interview is a 20-30-minute conversation about the skills, experiences, competences and attributes you can contribute to the activity or committee. Sometimes references are needed, particularly for committees supported by the WCH page link iconConsumer Governance Structure. Following the interview, all prospective candidates involved are informed of the outcome. This process can take up to three weeks.

For candidates not successful in their preferred activity, a reason is provided. Often it is because there were only one or two positions available with many people expressing an interest. Opportunities for engagement with the WCHN are frequent and plentiful, and the Director, Consumer and Community Engagement will explore other options.

At times, Management has discretion, particularly for some quality improvement activities, to select a consumer or community member based on skills, experiences and need for the Network without going to an expression of interest process. This decision is not made without appropriate consultation with the Director, Consumer and Community Engagement and the Executive Director, Corporate Services. Often it is due to timing and sensitivity of the proposed activity.

Some activities and committee appointments are granted to Consumer Representatives who are sitting members on a WCHN Committee. The appointment is justified as it is an extension of their role description.

PDF iconWCHN Consumer Representative Selection Process – Ezy Guide  (208kb)

last modified: 08 Nov 2019